A Faster and More Structured Service: Here Are Our New Dedicated Contacts

As part of our ongoing commitment to process optimization and company growth, we would like to inform our customers about some organizational updates concerning the management of specific operational activities.

In order to ensure an increasingly efficient, timely, and well-structured service, starting from today the requests listed below must be sent exclusively to the following dedicated contacts:

• Returns management for incorrect product orders:
  - resi@tecnicatre.it

• Requests for certificates issued after delivery, reporting errors in received certificates, or issues related to missing certificates:
  - certificati@tecnicatre.it

• Quality-related reports, concerning both product quality and non-conformities with the order placed:
  - qualita@tecnicatre.it

Requests sent to email addresses other than those listed above may not be handled correctly, potentially resulting in delays in processing times.

Thank you for your cooperation. Should you require any further clarification, please do not hesitate to contact us. We also take this opportunity to thank you for the trust you place in us.